Booking is a booking platform for both hotels and flights, among many other things. It is a reservation portal with its own payment, customer service and they themselves manage the returns.
Now you may be wondering, what advantages does that offer? Well, many, dear traveler... and most importantly, how safe is Booking, is it reliable?
The first is that in case of cancellation, Booking is in charge of returning the money, charging you the insurance, and any type of management you may need.
If you want to know for sure why this is an advantage, read my own experience article on Homeaway. We rely on Booking opinions that we have read on the net and in various forums.
And of course in our own experience after booking dozens of accommodations in booking.com.
It is important to keep in mind that Booking is a company dedicated to "buying and selling" unlike others like Homeaway or Airbnb that are simple bulletin boards to put guests in contact with hosts.
That is to say, Booking ensures that everything goes well and is fully responsible if there is any error or complaint between the two parties. It is very similar to the Atrápalo portal.
Say how safe Booking is it's something i'll try demonstrate in this article.
Booking is an autonomous company that will delight its customers by managing all the necessary procedures so that the payment is made securely and in a trusted environment, offering deals almost every week.
💡 Booking is the largest online vacation booking portal company in 2022, so we can get an idea of what that It means in terms of the trust of its customers that they do not hesitate to repeat as many times as necessary.
Is Booking reliable?
The answer is YES, a resounding yes, Booking is reliable. Even so, we have decided to create this article since we have verified that the evaluations of Booking on the internet are very varied.
And here we discover why Booking at 100% is reliable ✅.
On the one hand, there are the positive evaluations of clients who say that they have been there for years and that everything is always correct.
The tone of these evaluations is quite common since they all affirm the good service, the education of the employees, the good attention to the client and the fulfillment of the dates and reservations, in addition to the possibility of changing them whenever you want for the agreed price.
On the other hand, negative reviews make Booking run rivers of blood, alleging money return problems and a deficit in customer service.
It should also be noted in favor of Booking that, sometimes, the large number of reservations made on the platform, together with a large number of complaints at the same time, makes it impossible to respond instantly to all of them.
In the same way, that is not an excuse for a company that bills millions, since it has the possibility of hiring more staff when the times of more trips approach.
There are booking destinations all over the world. For example, Gran Canaria, San Sebastian, thailand, United States, Finland, etc.
If you want to find the best flight prices you have to look at this post. Offers posted with the direct link so you can book,
➡️ Personal experience and customer opinions on booking.com
We always book with Booking, except this summer when we booked with Atrápalo since we had a discount voucher.
Our experience has always been positive, we have never had problems and the product has always corresponded to what is shown on the web. From what we can say that booking with Booking is very safe and reliable.
This does not mean that everything is rosy, since we have found countless negative reviews of this company, especially from customers who have not returned their money (at the time of the review, they always end up returning theirs) or have stayed without accommodation.
In August 2021, my wife and I booked a very nice hotel room, with air conditioning and even a fridge, for 60 euros a night for both of us (30 euros per person) in Cambrils (I highly recommend you go there to spend a couple of of days, it is one of the most beautiful coastal towns I have seen).
We were a little skeptical about what we could find. But our surprise was great when we saw the room, in addition to the fact that the hotel had a huge and beautiful pool, and the beach could be seen from the room.
They had done it again, Booking surprised us again. A beautiful hotel, full of color and with very friendly employees. What more could you want?
The food did not arrive, but that does not matter to us, we prefer to get food in a supermarket for lunch and dinner, and to eat, we go to a different restaurant every day.
✅ 5 Booking Recommendations to get the best deals (step by step)
A priori these recommendations Booking to book our accommodation as cheaply as possible may seem obvious. But they are not.
How can you make sure you're getting the best deal possible in terms of price and reliability? This is where the Booking recommendations for booking hotels come into play.
What are Booking.com's Hotel Booking Recommendations?
Booking.com hotel booking recommendations are tips and advice provided by the platform to help you make informed decisions about your accommodation.
💡 These recommendations are based on a variety of factors, such as reviews from previous users, ratings, and the availability of services, all with the goal of giving you the best options in terms of price and reliability.
1. Get Booking.com Genius status
Booking.com Genius Status is a loyalty status from the Booking.com website. Wondering how to become a Booking Genius member?
It is much easier to become a "Genius" in Booking than in any other area of life, so take advantage of this opportunity.
To achieve this recognition, you only need to book 5 stays within two years, which is easy enough if you travel a bit.
Just make sure you log in with the same username every time you make a reservation.
Advantages of being genius. As we go through them, keep in mind that this won't be relevant to all hotels: some offer great discounts and some don't.
2. Last minute offers Booking
Book last minute if you can. If you are planning a family trip with your aunts, uncles and grandparents a year in advance, then this option is not for you.
However, if you are young at heart and flexible, and circumstances allow you to wait until the last moment to book, then go for it!
This option of last-minute Booking offers is very interesting.
Hotels usually offer discounts and offers ranging from 20 % to 70 %. Therefore, you can save a lot of money and/or book somewhere much better than your budget would normally allow.
There is no formula for sure about when the "last minute offers" are activatedIt depends on many factors but mainly on the specific accommodation when you decide to lower the price to fill the empty rooms.
In this example screenshot we have searched for accommodation in Barcelona to enter tomorrow. Booking will never show you a "last minute offer" message, it will show you "Limited time offer". You will also not find to filter last-minute offers in the available filters of Booking.com.
If we analyze the sample capture, we see that this accommodation only has one room available that it wants to fill before tomorrow. If you do not receive a reservation, the room would be empty and this does not interest them.
Trick to find these last minute offers with Booking: We have verified that from 2 weeks before the check in date (entrance to accommodation), some hotels begin to lower prices, but the optimal time is 3-4 days before entry and 1 day before if the accommodation has many empty rooms.
If you have flexibility, it is a matter of testing and you will surely find good options to book at a discount.
As we have mentioned, Booking does not allow you to filter or search by last minute offer. What you can do is search Seasonal and holiday offers. You will find this option at the bottom of everything on the Booking.com home page. HERE.
Scroll to the bottom of the booking.com home page to find the best deals
Once inside you will find all the booking.com offers to reserve your accommodation at the best possible price.
3. Complain if your expectations are met or you have a problem during your stay
There's a reason they have their special phone line. booking genius. And this is one of the main factors, which makes me use booking over and over again, instead of going through a hotel directly.
When I travel I don't want to depend on my limited language skills and personal charm, when it comes to the comfort of my stay. If something goes wrong, I want to be able to explain what I need.
So, if for some reason you are not able to agree something with the hotel, you pick up the phone, call and discuss it with the Booking.com staff. If necessary, they can contact the hotel themselves later.
Example situation:
When we were looking for a place to stay around Lomza in Poland, I noticed that several properties had a note in their description, stating that this place also hosts weddings and other parties and could be noisy at night.
Okay, well noted, so I made sure I got a hotel without this note. We booked a hotel, got there and went to sleep around 11:30 p.m. The disco downstairs started at 11pm at night and the noise was tremendous until well into the early morning.
In the morning I asked at the front desk if some sort of refund was possible as this was not how we planned to spend tonight. They offered me a discount of 20 euros.
I called Booking, described the situation and asked them to at the very least add a similar note about noise to their description of this property.
4. Use your search filters wisely
The filters are one of the things I like the most about Booking.com.
Once you have entered the destination and the dates, a screen will open with all the available accommodation options.
On the left you will see all the available filters. Use them to get the most out of it.
There are 2 important ones: The location (if you want to be in the center) and the score of the accommodation.
Regarding the score, I always put a minimum of 7-8. Below this you will find bad accommodations.
Other favorite filters to consider are the following:
Breakfast included (you can like or not the hotel breakfasts)
24 hour reception (if I don't know the exact time of my arrival and don't want to worry about being late. Relevant during a road trip)
Parking: essential for driving holidays and road trips
Free Wi-Fi: It's available in almost all hotels, but check just in case.
5. The Booking.com overall rating and score is there for a reason
Do not leave aside your level of demand when looking for secret reservation offers. The lowest I would do in the hotel's overall booking.com score would be a 7.
And this would only be for the location, where (or during the time when) accommodation options are very limited. Normally, I would strive for no less than 8. Trust me, hotels for different budgets can be found with that score, so it doesn't mean unaffordable luxury.
Read customer reviews and opinions. Don't go crazy reading too many, but read 10 or 12 for reference.
These Booking recommendations to get the best price should help you.
Try to reserve something! Review some dates and destinations that you were considering for your future trips. Try to play around with them a bit, until you get a better price. Practice makes perfect!
Ask; What is the problem with Booking?
I have read more than 1000 opinions on Trustpilot and Booking opinions in general, and I have come to several conclusions, which are quite common among dissatisfied users of the platform. On the net you can find many Booking reviews.
The good: Good prices, photos adjusted to a good product and a lot of kindness from Booking.
But if you are here reading an article entitled Is it safe to book with Booking? You are more interested in the next part.
The bad: Users mainly complain that many times the owners do not comply with the stipulations and Booking washes its hands (I cannot comment on this because everything has always gone well for me).
My explanation for this is that they book more than they can manage and to get rid of work they try to wash their hands and some will fall or get tired of continuing to ask. This is done by many companies but it still seems like a miserable practice to me.
There are a lot of complaints that I've seen in one or two reviews but it's not worth explaining, because there are certain issues that can arise from time to time regardless of platform.
My advice is that if you want to book with Booking, do it only with stars from 3 onwards, and do not think that they are expensive, the personal example that I have put above cost me €60 per night and was 4 stars.
Should we crucify Booking for the above?
Let's be honest, all companies try to wash their hands as much as they can, so you can decide not to contract with them, but I warn you that other companies will do the same.
And taking this into account, Booking is one of the ones with the least % problems (I've had more than 30 reservations with them and all of them are perfect).
The positive part is that as Booking is a direct purchase portal, where you pay them, you don't need to talk to third parties in case of problems.
Yes, you may be put off, but imagine if this happens to you with Homeaway, where the owner also enters the equation and they are dedicated to passing the buck to each other (I tell you from experience).
It is important to be clear about everything we have written above in order to know what you can ask for and who you have to ask for it. It is very important not to take false steps since it undoubtedly increases the resolution time of any problems that may arise.
💡 Points to take into account before booking with Booking
The owner cannot cancel the reservation, except by force majeure.
The owner, mostly hotels, cannot cancel the reservation except, obviously, if there are fires, or similar causes, such as an earthquake or a natural disaster.
The good thing is to book with portals that directly manage requests and charges, with the possibility of imposing fines on the owners if they do not comply with their part. The seriousness of the owner is equally important.
Even if they receive sanctions or fines if they cancel your reservation, there are other factors that are to a certain extent out of your and Booking's reach.
For example, that the owner has uploaded real photos of his accommodation, and that they are not false or of another apartment. Since Booking cannot verify at 100% all the properties that constantly enter and leave the portal.
Watch this video on how to make a secure reservation with Booking.
In addition to that it would be useless because an owner can have many apartments and check one and deliver another.
The state, both hygiene and material damage, such as broken doors for example, is the responsibility of the honesty of the client.
In the many reservations we have made, everything has gone smoothly.
Book the best travel insurance with 10% discount:
And if they give you a pig for a poke (an accommodation worse than what you expected)?
In Booking it is almost impossible for this to happen because there are many reviews within the same website of each hotel, you just have to look at the number of reviews and if there are none, take it with caution.
In case you have a problem of this type, you should contact customer service to solve the problem for you.
Customer service may not be effective at the time, but it's not all going to be good. They had to fail in something and it is clear that it is in customer service.
I clarify that I speak from the opinions of Booking on tripadvisor, since for me everything has always been perfect. The common characteristics of my trips have been 4-star hotels or more (even if they are cheap), booking only 1 week in advance (it works for me a lot… "well, we're leaving this weekend!") and no free buffet.
And what about scams or fake Booking reviews?
Although booking is reliable, is not completely without problems. There are cases of fake reservations on Booking that have caused inconvenience to travelers. However, the platform strives to resolve these problems with booking in an effective and timely manner.
Many users ask themselves:How reliable is booking??». The answer is yes, especially when it comes to payments and personal data. However, it is crucial to read the Cancellations Booking reviews to understand the cancellation policies of each accommodation, as they may vary.
That is something that you should not worry about at all since they are in charge of managing everything, and if there is anyone disappointed, it is them.
In the only case that can harm you is the one in the previous paragraph, that the hotel is worse than you thought. This is a problem but at least you will have a bed and a roof for you and your family and you will decide the next day.
It is very important that you ALWAYS pay on the official Booking page. As a general rule, hosts can't contact you in any way, but just in case, keep that in mind.
✅ Booking is reliable, but you must follow its steps
To be protected, it is necessary to make payments in the appropriate protected gateway of the same platform. You also have to be careful with the pages whose domain (Booking.com) is very similar to the original. In this sense, Booking is reliable at 100%.
An example could be Booking.co, also when you enter these pirate pages they will be absolutely identical so you will not notice the difference. That is why it is important that you verify the domain before making a payment, in Booking and everywhere.
In the same way, the portal is not responsible for purchases made outside the portal, so if you are scammed in a domain that is extremely similar to Booking.com, logically they will not be responsible.
It is very very very and I emphasize very important to avoid being scammed with the holidays. Because nobody likes to throw themselves on the sofa after 1 year of work thinking that they have been cheated. Although it may seem trivial, there are people who have had a very hard time with this issue.
Some cons of Booking ❌
Booking is not entirely transparent with cancellation fees.
Booking is the typical company that likes asterisks.
First asterisk: 1 month before, 5% of the amount. Only in some cases.
Second asterisk: 15 days before 10% of the amount. Only in some cases.
That has happened to me and for not losing so much along the way I have ended up going on vacation, and the truth is that I appreciate it because it has been incredible.
But that's not Booking's problem, in this sense they tell you what you want to hear, and they hide the asterisks from you.
The solution is as simple as reading the contract and all the conditions carefully before booking, and that's it. On the internet you can find many Booking comments and customer opinions. Most are good comments.
💡 How to contact and phone Booking.com?
Booking has an online chat in which they will try to answer you as soon as possible. It is a good option if you have to explain more calmly what your problem is.
The international number of Phone Booking It is 00 44 20 3320 2609, but it is absolutely ruled out because it is very, very expensive.
We have several telephone numbers where you can contact customer service.
Customer service by phone at Booking.es (+34) 912 76 86 14
You can also call the hotel if you have booked one.
The best way to contact Booking varies depending on the user, but the best are through the chat and the telephone line that you will find on the same website. You will rarely solve your problems by calling the establishment.
www booking com Spain It is the localized version of the platform for travelers in Spain. Here you can find booking comments specific for accommodations in Spanish territory, which facilitates decision-making.
➡️ Booking reviewsGoogle and reviews
As I have already said several times, our experiences with Booking have always been outstanding, so I WILL hire their services AGAIN.
Booking is very good because if you have problems with your reservation, they will be the ones to solve it for you, and that, sooner or later, if you are right, they will resolve all your doubts or returns.
We understand that there are people who have had problems with Booking, but from our point of view in all houses they cook beans, and Booking was not going to be less.
But as I say, at least in travel agencies, it's better to know bad than good to know, and if we also take into account that Booking is known good, then we have the answer.
Examples of booking.com reviews on Googleand on Trustpilot
Reading and researching on Google with booking reviews and booking reviews It's a great way to evaluate the quality and reliability of an accommodation before making a reservation. Furthermore, the section of booking review The platform allows you to read reviews from previous travelers, which adds an extra layer of trust.
No matter how many problems you have, they will always be with them and that is something very in their favor. They always answer the phone in a very professional manner.
The problems you may have is to read the contract well so as not to be disappointed.
one last recommendation it will take you 5 minutes is that you look for several options within the same tourist destination, and see all the photographs and images with their reviews, to avoid surprises.
We also recommend you consult other hotel search engines, such as kayaking. It is always good to compare hotels and prices.
We love to spend hours looking at reviews and hotels as we really enjoy it.
This may seem logical, but you'd be surprised how many disappointments there have been for not taking 5 minutes to do this.
If you do everything we say in this post, your surprises with Booking should be minimal, so take away your fear and dare to spend that weekend of your dreams right now.
Put a Review on Booking and Reviews on Google
If you've had a particularly good or bad experience, post a review on Booking It is a simple process that helps other travelers. Once your stay is over you can make a comment on the booking.com website or app. Furthermore, the booking reviews on Google They offer another option outside of the official booking.com website to share and read opinions.
Best alternatives to booking.com to compare prices
If you are not comfortable with the mixed reviews about the company, you can consider the possibility of consulting other alternatives to booking.com and thus be able to compare more prices (if you click you will go to a complete review of the search engine):
booking.com is a comprehensive travel site to help you find the best accommodation that suits your needs, and at the best price.
They offer solutions for transportation to your hotel and provide information on what to do once you've gotten there.
While Booking.com offers one-stop travel, It's smart to compare prices with other search engines to make sure you get the best deal.
And for you, is Booking reliable?
Share your experiences in the comments.
Travelers are full of stories and we love knowing them all, please share your experience with us as we find people who decide to go all out and live a life of travel and experiences fascinating.
Here you will find all the information you need to book the best tours at the best prices with GetYourGuide (10% discount), Viator, Civitatis and tickets.
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FAQ and frequently asked questions about Booking.com
What is Booking?
Booking.com is a Dutch online travel agency for booking accommodation and other travel products, and a subsidiary of Booking Holdings. It is based in Amsterdam. The website has over 28 million listings and is available in 43 languages. It is a reservation portal with its own payment, customer service and they themselves manage the returns. In case of cancellation, Booking is in charge of returning the money, collecting the insurance, and any type of management that you may need. Booking is one of the leading companies in the hotel reservation sector worldwide. Booking.com was founded in 1996 by Geert-Jan Bruinsma. He was a student at the Universiteit Twente, where he worked from an office in Enschede on his website bookings.nl . Booking.com was formed when bookings.nl merged in 2000 with Bookings Online, founded by Sicco and Alec Behrens, Marijn Muyser and Bas Lemmens, which operated as bookings.org. The name and URL were changed to Booking.com and Stef Noorden was appointed CEO.
Can Booking.com reviews be faked?
Booking.com does not normally delete comments or reviews, good or bad. But I do know that they are extremely strict when it comes to fake reviews . They will investigate and remove reviews without notifying anyone if they suspect foul play.
Why is it cheaper on booking.com than in a hotel?
Because they block the reservation of many rooms for the hotel and get a discount for doing so. This ensures the hotel secure room sales so they can offer a better price to booking. This usually happens with large hotels that have many rooms.
What are the benefits of using booking.com?
– Free cancellation in almost all rooms. – Clear prices without hidden fees. – You can book hotel rooms on the go. – Your loyalty rewarded with gifts, advantages and discounts. – Very good support. – Price match guarantee. – More than 93 million reviews.
Is booking.com or Expedia better?
The Booking.com brand is ranked #588 on the list of the Top 1000 Global Brands, as ranked by Booking.com customers. Its current market capitalization is $ 97.57 billion. The Expedia Group brand does not make the list of the Top 1000 Global Brands, as ranked by Expedia Group customers. Therefore according to reviews and customer opinions booking.com is better.
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58 comentarios en «¿Es fiable reservar con Booking? Lee esto antes»
I had never had any problems with Booking either, but it is also true that I had never had to cancel a reservation a week in advance like this month of September. The conditions of my reservation were that if I canceled my reservation on that date they would charge me the 30% of the reservation, up to that point. This was written up to three times. Well, the problem was that when I canceled they had already charged me in full, which was not stated anywhere. If I put that they charged you a deposit in advance, which is that 30% that I talked about previously. If I had known that I was going to lose the 100% (about 270 euros) I would not have canceled the trip, but at that moment I had a work issue and I preferred to postpone the trip. That's another one, what I wanted was a date change but the page wouldn't let me. I finally made the trip in October, but in another hotel and I didn't book it with Booking.com. I am very angry because after several claims that have bored me because they send me the same papers over and over again, because after more than two months they have not resolved anything, what's more, they ignore me. What makes me angry is that they bully me and I know that all companies work like this but it is not acceptable to justify them. I have thought about suing in court since I work in the field of justice and it would not be so difficult for me, I do not need a lawyer.
Several months ago I have been the victim of fraud through Booking.com. They are providing data to fraudulent establishments that get into your bank account and make charges without your consent.
He booked an establishment in Venice, since he was going to take a trip there in a few weeks. The person in charge of the establishment contacts me and tells me that I have to confirm my card details in booking. I make this confirmation and soon I realize that they have made 5 charges that are withheld from the amount of the establishment. In addition, the bank sends me an SMS that I am suffering from fraud. Therefore, I make the necessary arrangements with the bank and they confirm that having entered my card details in booking, they will not be responsible for those amounts that I contacted with booking because that day I had had several cyberattacks.
With all this, this same day I contact booking which tells me that it is a fraudulent establishment that other clients had already complained about. That when they will charge me the amounts, they will return it to me and that they will reserve in another better establishment. Come on, they don't take charge of anything.
Once the charges are made, I contact booking and they tell me to send an email with a bank document in which they do not take charge. I provide the documentation and they tell me that they will answer all this via chat.
Weeks ago I sent the email they requested with all the pertinent documentation and I have not received a response.
They scammed me for a total of €480, 5 times €96, which was what the establishment cost me. And they have not been able to take charge of having given my personal and bank details to fraudulent people so that they commit a crime against me. I have made the complaint but finally I will have to make it against booking as they are the ones who provided my data to those establishments without making sure that it was safe.
They have also lost a genius client who made reservations with them several times a year, but I will choose to do it in another way so as not to suffer this kind of fraud against myself.
SO I RECOMMEND EVERYONE TO STOP BOOKING ON BOOKING AS IT PROVIDES YOUR PERSONAL DATA TO FRAUDULENT ESTABLISHMENTS WITHOUT BEING RESPONSIBLE. SINCE HE ONLY LOOKS AT EARNING MONEY, NOT WHAT KIND OF ESTABLISHMENTS OFFER. BECAUSE YOUR DUTY IS TO OFFER ON YOUR PAGE RELIABLE ESTABLISHMENTS AND TO HAVE GOOD DATA PROTECTION, SO THAT THEY DO NOT PROVIDE DATA ARE TO MAKE SURE OF ITS VERACITY.
IF YOU RESERVE WITH BOOKING YOU HAVE THE POSSIBILITY OF SUFFERING A FRAUD
I have to say that the establishment offered did not exist, nor was there a charge to acknowledge what they offer.
I will sue legally and I have already unsubscribed from booking because you cannot work with companies that provide your data to carry out fraud and do nothing about it.
It's terrible because it doesn't work as one would expect most platforms to do, they take your money and after verifying that the hotel complied, they pass the money on. No, the hotel ends up executing the collection and many times it doesn't even know what booking was offering through its platform. You go to claim and they do nothing, they have misleading policies, zero transparent for the client. If they charge you badly or more, forget about that money because they do not have direct contact with the accommodation, nor do they answer their emails and they also do not have a serious PQRS Filing channel. The platform really seems risky to me, zero compromised with the customer experience
Booking has had me for two months sending emails and making phone calls.
The accommodation after I paid, I canceled the reservation and they kept the money. The accommodation has its cell phones turned off and today Booking.com, after so much paperwork, comes up with the story that I should talk to the accommodation, that they are not going to answer me for the money from my reservation.
I tell the advisor to talk to which number if they have paid and every fortnight Booking gives me a different version and they say they can't do anything. Really what a scam the Booking.co platform lends itself to rob users
I have lost €165 on a reservation made with BOOKING. I booked in Madrid in the apartments «NEW APARTMENTS AIRPOR IFEMA». They gave me accommodation without heating in December... in Madrid... After verifying that they could not repair it and that they had no other accommodation option, they promised to return the money for the reservation if I made a request for cancellation, I left and “looked for life”…. Well, I did and the accommodation does not refund the amount of the reservation and BOOKING "washes its hands", after being informed at all times and being aware of everything that happened... I am VERY DISAPPOINTED AND DISAPPOINTED with BOOKING... I don't know what they are for.
I have been fighting for an invoice for more than a month. Be careful when it is an offer from a subagency, parthershop or something like that, in my case they call it bedonline. 52 euro per day was such a good price that they cannot afford to issue an invoice. Neither the hotel nor agencies
Is incredible. Years reserving through Booking, until this last time without logging in (I'm a genius customer) I look at hotels in Malaga: normal prices. I log in and putting the same dates and data I see that the prices are doubled. Literally. I don't understand. I leave the logged in session identified as a regular customer and the prices are lowered by half again. I deduce that the algorithms play tricks on them. From now on I will book directly with the hotel. (By not having to pay commissions, the hotel treats you better, eg free parking, breakfast, etc.
I am always used to using this kind of platform and it had always gone very well for me, until I made a booking reservation in Orlando Florida, the lodging asked me for a deposit which after 14 days was going to be returned to me, which I did not get. has refunded, the owner of the lodging says that he does not make a refund for some damage that I supposedly did, but he never informed me or booking about that damage, I found out about it when I made the claim to Booking.
Booking only limited itself to saying that they cannot oblige the owner, even without presenting evidence of the damage that I did not do.
I am always used to using this kind of platform and it had always gone very well for me, until I made a booking reservation in Orlando Florida, the lodging asked me for a deposit which after 14 days was going to be returned to me, which I did not get. has refunded, the owner of the lodging says that he does not make a refund for some damage that I supposedly did, but he never informed me or booking about that damage, I found out about it when I made the claim to Booking.
Booking only limited itself to saying that they cannot oblige the owner, even without presenting evidence of the damage that I did not do.
The truth is, if there are people who, knowing the policies of the establishment, break the rules and then do not want to pay damages, such as smokers, people who stay longer than the established time, preventing the sale of the room, those who wash in the bathrooms and do not They must do it, those who bring coffee pots and have paid a derisory sum etc.
My experience is bad, they gave me a price and when I got to the hotel the total amount was €200 more expensive. Total that the hotel charged me because according to them that was the real price and not the one that booking gave me. In the end I have paid it and I am still waiting for an answer. Very very bad three times bad in two days
Hello, Enrique,
We are very sorry for your bad experience with Booking. Without a doubt, there can always be problems, and what they cannot do is not offer solutions or directly misleading advertising. Let's hope situations like these don't happen again.
Greetings
The apartment we rented in Marbella no one showed up, Booking.com did not give you a solution at the time, we have been demanding our money for a month and they wash their hands of putting my bank in the middle.
And or worst of all, they provided my credit card details to the property/scammers who tried to make two fraudulent charges 15 days later.
I reserved an accommodation with booking for this bridge and I have found that the accommodation that according to them was confirmed, is a false advertisement and I do not have accommodation. My family and I have run out of a place to stay, with all the more tickets already paid for to go to Valencia to see the city of science and energy, without the possibility of returning them, and their solution is to cancel the reservation, and offer me another more expensive accommodation, worse and much further away.
It's the first time I use this service and I'm still freaking out. And all this because I tried to contact the accommodation, because if I don't arrive in Valencia with two small children and I find myself with a surprise!!!
Hello Silviam
If it is reliable. Booking asks for the data to have them in case you have to pay a small % of the reservation before check-in. In any case, Booking will never charge you more or for a reservation that you have not executed.
If you have a problem with the Hotel, Booking.com ignores it. They have already collected from the hotel, which is the one they defend.
I have had to suffer with the Hotel San Polo Star in Venice, I had a bad experience and they canceled the reservation last night so that I could not put my experience on Booking.com.
I have put several complaints on Booking.com so that they let me comment but they don't even answer me saying that they can't do anything, they ignore me, they don't answer me. I have put 4 claims to Customer Service and no response or in the app, or on the web or in my email.
Hotel reviews on Booking.com are not real, they hide the problems by not letting you review.
Several weeks ago I have been the victim of fraud through Booking.com. They are providing data to fraudulent establishments that get into your bank account and make charges without your consent.
He booked an establishment in Venice, since he was going to take a trip there in a few weeks. The person in charge of the establishment contacts me and tells me that I have to confirm my card details in booking. I make this confirmation and soon I realize that they have made 5 charges that are withheld from the amount of the establishment. In addition, the bank sends me an SMS that I am suffering from fraud. Therefore, I make the necessary arrangements with the bank and they confirm that having entered my card details in booking, they will not be responsible for those amounts that I contacted with booking because that day I had had several cyberattacks.
With all this, this same day I contact booking which tells me that it is a fraudulent establishment that other clients had already complained about. That when they will charge me the amounts, they will return it to me and that they will reserve in another better establishment. Come on, they don't take charge of anything.
Once the charges are made, I contact booking and they tell me to send an email with a bank document in which they do not take charge. I provide the documentation and they tell me that they will answer all this via chat.
Weeks ago I sent the email they requested with all the pertinent documentation and I have not received a response.
They scammed me for a total of €480, 5 times €96, which was what the establishment cost me. And they have not been able to take charge of having given my personal and bank details to fraudulent people so that they commit a crime against me. I have made the complaint but finally I will have to make it against booking as they are the ones who provided my data to those establishments without making sure that it was safe.
They have also lost a genius client who made reservations with them several times a year, but I will choose to do it in another way so as not to suffer this kind of fraud against myself.
SO I RECOMMEND EVERYONE TO STOP BOOKING ON BOOKING AS IT PROVIDES YOUR PERSONAL DATA TO FRAUDULENT ESTABLISHMENTS WITHOUT BEING RESPONSIBLE. SINCE HE ONLY LOOKS AT EARNING MONEY, NOT WHAT KIND OF ESTABLISHMENTS OFFER. BECAUSE YOUR DUTY IS TO OFFER ON YOUR PAGE RELIABLE ESTABLISHMENTS AND TO HAVE GOOD DATA PROTECTION, SO THAT THEY DO NOT PROVIDE DATA ARE TO MAKE SURE OF ITS VERACITY.
IF YOU RESERVE WITH BOOKING YOU HAVE THE POSSIBILITY OF SUFFERING A FRAUD
I have to say that the establishment offered did not exist, nor was there a charge to acknowledge what they offer
Good afternoon, and I'm making a reservation for 218.50 this morning at the time the man from the apartment who has covid calls me and he can't give me the apartment, he tells me to cancel the reservation and that they will refund the money at the moment, seeing that they don't do it to me in the middle I call Booking and they tell me that it takes between 5 or 15 days to return my money and that if I want to reserve another apartment that I have to pay and that they will return the other one, I tell them that I have no money and they tell me to ask for it on loan, I ask them for a claim sheet and they tell me to ask the one in the apartment because they have nothing to do with it
NEVER RESERVE WITH BOOKING.
They do not have customer service, the link that appears asks you to fill out a form that they will read it or not???, they have not read mine.
If everything goes well there is no problem, you drop the dough and all friends.
If you have any incident, you lose your money and BOOKING continues to earn money, do not expect solutions.
I am trying to change dates due to covid 2 weeks in advance and I only have to spend on the phone, they ignore it and send you from one number to another. They are very good at charging and very bad at solving procedures, I consider myself toreado. I never use booking again
I have been a Booking client for years as a Genius, until now nothing strange had happened to me but a very strange case happened to me 2 days ago, I distrust them, they made me a hotel reservation without my consent and then they canceled it and They charged the amount of €25 on my card, they charged this amount using my card without my consent. I also talk to Booking and they blame the hotel I talk to the hotel and they blame Booking, they blame each other for the issue that they have kept with me money without me making that reservation and they spend everything, and, afraid that at any moment they will do the same thing again, I will have to stop using it permanently. Be careful and be alert because I spoke with another person and they did something similar .
I have been very disappointed that they did this to me.
I contracted a reservation at an initial published price of €179. Double room, without payment in advance, it is paid at the hotel and without refund for cancellation. I confirm the room and, after entering the bank card details, they send me the final details of the reservation, already firm and without the possibility of cancellation, and for €255.
Put in contact with "customer neglect", they ask me for all kinds of evidence that, luckily, I have. Screenshots and proofs included. Once everything has been sent and it is clear that the room was contracted at a lower price than charged, they give me in three different communications and from three different people, contradictory, disparate, ridiculous and absurd arguments, so as not to recognize their mistake. I have already processed the claim in front of the European consumer defense office.
What I will certainly do from now on is consult its extensive, comfortable and quality database, and when making a reservation, call the establishment directly. Booking has lost a few customers with what has happened to me. Friends, co-workers, relatives... have been very surprised by what happened and have put their beards to soak. Ha ha
€76 won, thousands lost. Very good policy... yes sir.
I rented for a day, some subjects through booking said that they would pay me after a while that they needed to take the money out of the bank, I left, I came back on time, they had summoned some people to my apartment to supposedly buy them a high-end cell phone, they They pretended to be the owners of the apartment to deceive and give confidence to their victims and they stole their cell phone, leaving them in my apartment or surprise when I go to charge them for the stay I find other very brave people saying that I stole their cell phone, I have to call Police already booking and nobody did anything, because booking does not confirm that the guest is real, they do not ask for the ID or the photo, nothing at all, one lets a total stranger in, without how to find him if a crime happens, they can kill someone someone, or kill themselves, or steal or rape etc etc and there is no report from the guest, booking only sends someone to a place without security of anything. I thought it was backed by a serious company because it is very renowned but they used my apartment for a crime.
I have been waiting 3 months for a refund for an apartment in New York, which supposedly had free cancellation. As soon as I booked it, they charged me more than 1200 dollars at once. When canceling a few days later, due to a change of destination, they sent me a refund receipt. The money never arrived, and I've been complaining to booking.com for 3 months, which to this day still hasn't given me a solution. I was a customer for years, but this is over. Disastrous customer service, because every time I complain, they assure me that they will fix it, but I'm still here, without my money.
I hadn't had any problems either, it's more like I'm a Genius category until you have them, and you realize that thanks to the fact that you haven't had any problems, we have even made reservations to go to France, something that I wouldn't even dream of, My reservation number 3259931905 was a surprise because they are not responsible. I made a reservation that turned out to be a scam and the solution is to cancel the reservation and without any responsibility on their part, to publish said establishment, I do not ask that they give me a vacation but I thought that their page was reliable, and they cannot cancel one book overnight simply by sending you a cancellation email and as they told me you can search for vacations on any other page… the truth is surprising to me. And if you want to file a claim they do not have an answer, you have to go directly to the community of Madrid. As a client, in summary, you realize that it is a scam, it does not exist in an apartment, you contact Booking.com, they check it, cancel it, and find your life... well, thank you very much, but I hope this does not happen to more people and that they do not trust their vacation because you can have a big surprise.
Lately, the people in charge of booking.com in mMexico, do not want to respond, I work a lodging in Tijuana and without even notifying me, they suspended the account, but they have not suspended the reservations, I cannot enter the extranet or see the calendar and the people continue making reservations and they take their reservations but since I don't know which rooms they bought, I can't give them the room, and people get upset and want me to return their money but they haven't paid me anything, and I've called several phone numbers booking and they do not answer me, they hang up on me, so if you are reading this comment, I advise you to call the establishment first and confirm that they will give you your room before paying.
The same thing happened with Vrb, they sent people to the vacation home and never sent the payment. so I prefer to rent the rooms through our page directly before people lose their money.
I would like to know if it is feasible to make a reservation with cancellation at the hotel, that is, when I enter the migration tourism country, it would not bother me if I did not cancel before, if not at the time of check-in?
Do not believe the Booking offers, they are completely false and they are not responsible for anything, it is a waste of time and money to make your reservations directly and you will get the real price and not the Booking scam that sells cheaper and with an offer which are a lie and they will charge you much more.
Lately, the people in charge of booking.com in mMexico, do not want to respond, I work a lodging in Tijuana and without even notifying me, they suspended the account, but they have not suspended the reservations, I cannot enter the extranet or see the calendar and the people continue making reservations and they take their reservations but since I don't know which rooms they bought, I can't give them the room, and people get upset and want me to return their money but they haven't paid me anything, and I've called several phone numbers booking and they do not answer me, they hang up on me, so if you are reading this comment, I advise you to call the establishment first and confirm that they will give you your room before paying.
The same thing happened with Vrb, they sent people to the vacation home and never sent the payment. so I prefer to rent the rooms through our page directly before people lose their money.
Complete helplessness when things go wrong.
As specified in their Terms and Conditions, Booking only assumes responsibilities as provider and person responsible for the Platform, but not for the Travel Experience itself. Therefore, if an unexpected event happens to you (in our case a forest fire) and you cannot make use of the accommodation (in our case as a result of the eviction of the entire municipality where it was located), Booking cannot do anything and you will have to assume that the accommodation will charge you for the night that you have not enjoyed.
As it is headquartered in Amsterdam (Netherlands), once the margin of action for customer service has been exhausted (in our experience insufficient), all that remains is to go to the ODR (Online Dispute Resolution) platform of the European Commission (which moment does not answer).
That's all friends, now choose your vacations well.
If what is outlined in these lines is not correct, I will be happy to confront this opinion by providing all the necessary details.
Booking.com is not reliable, it advertises on its website accommodations that DO NOT EXIST, promotes fraud, theft and scam. It does not verify that the hosts actually exist. It just happened to me, I reserved an apartment in Oaxaca, Mexico from July 17 to 25, I paid a down payment to guarantee the reservation and when I arrived in Oaxaca the apartment DOES NOT EXIST! and Booking is not responsible, they just apologize, they cancel your reservation at NO COST and they forget about it!! In short, BOOKING hosts scammers on its page, encouraging theft and scam. BE CAREFUL
Octavio Castelán
Bad experience. We booked an apartment in Rome in February to go on vacation in August. The apartment was super well priced, good location, ideal.
A month before the trip, the apartment (whose name is "Relais al Corso") canceled our reservation and booking has not helped us at all to solve the problem. His solution was to offer us a campsite 25km from Rome!!
We have had to book a new, much more expensive apartment, because that is what you get if you book less than 1 month in advance, and neither the money for the apartment that we initially reserved nor the supposed money that booking was going to put down has been refunded to us. the setback. Therefore, we have had to advance the payment of the new apartment (three times more expensive than the one we initially reserved)
The operators, after long minutes of waiting and even having to speak to them in English, cannot solve anything for you.
We are quite upset, the way of acting in the face of this type of problem is disappointing.
The same thing happened to us but they didn't cancel us until the night before, when they stole the reservation because it was in Toronto, no they say (being confirmed in booking) that it's not available! A nightmare because we had everything reserved for the other 10 days for more than three months. 30 kms, more than 10 people. Different people attended us and some hung up on us, I want them to compensate me for the displeasure of the vacation of my life
I just read hundreds of reviews of booking customer complaints, from average to terrible. Generally when there are comments that a company does not respond, it is 100% real. I think it's best to book directly with the hotels. Like flights and other things, it is safer to do it with the company from which one will buy the service directly.
I am very sorry for having trusted this application, after having been deceived by a publication with a certain price and free cancellation, I am charged in full and in response to the claim about the publication's error, a screen shot is required as proof of its error. If I don't have a screen regarding the publication (which I wonder should I be wary from the outset and do screen tests of each step of the pre-notation????) I won't get my money back. With which I have lost the entirety of a stay canceled after 5 minutes for OVERCHARGING ME and after two weeks of complaints in customer service: there is no solution, they keep the money. They are not a trustworthy company. Bad customer service. AND BE CAREFUL: the prices they publish are not the ones they charge, and if they didn't take a screen shot they won't take your claim. Shame they steal customers like this. Booking. 3388146804
Booking.com cannot be trusted. At the entrance they ask for a card number saying that they are not going to charge anything. Then they make a charge and return it to check that the card is valid. So far so good. But a few days before the expiration of the deadline to cancel the reservation, they improperly charge the hotel price from the card (or what is the same, the reservation that they were not going to charge) preventing payment from being made at the hotel in the way that one wants. If you want to pay in cash or with another credit card, you cannot. They do not respect the cancellation deadlines, they charge beforehand, preventing them from canceling the reservation and they charge it from the credit card that they said was a guarantee and that they were not going to use it. They lie from the start. The ruse or deception used and that causes economic damage has a name.
Hello Gaston.
I want to ask you if a credit card scam happened to you
I want to travel to Bariloche (I'm Argentina) and Booking asks me for my card details, due to mistrust I haven't booked anything yet.
I want to be sure before they scam me.
Thank you
PENALTY, DISAPPOINTMENT AND ABANDONMENT.😢
Good morning. I am very sorry to have to write a bad comment about the company because with my Genius level 2 this has never happened to me. I tell you the story. Last year some friends and I set out on a trip to the Portuguese Algarve in summer for 5 days and 4 nights. Due to the pandemic and the restrictions, we had to cancel the reservation when we found out that one of my friends I was traveling with had tested positive just 15 days into the trip and I, having been with him, had to take the relevant tests and Due to this, we decided not to make the trip, since we did not see it as fair for everyone. When making the cancellation, the manager of the accommodation rentals told us that he was going to keep the amount paid as a credit until the end of this year to be able to travel and stay in the house. Well, at the beginning of the year, in order to do it on time, my communications with the manager began. First I called and he told me that we should talk everything through Whatsapp, to which I agreed. There was never a response from him. After this I began to write to him through booking and his email account encryption (for data protection), without response. I contacted booking customer service (which is not an easy thing either) and a very nice and professional operator told me that the only thing I could do was send a communication to the accommodation, asking them to reply to my communications. He could not give me either a business address or an email account, so that I could send him a formal claim. It would have to be the authorities who would require that data from you. in order to make the claim. I am writing this so that people know how helpless they are when hiring an accommodation with Booking as mediators, when something goes wrong and a hoster does not answer you, does not comply and keeps money that is so hard to earn today. I am very disappointed, although I suppose I was not the first to suffer this abuse. I have already considered that for my next vacation the way to contract will be through a provider such as El Corte Inglés or Carrefour, which gives me assurance that if someone fails, they will be the ones to take the necessary steps to solve the problem, because in Booking they merely connect applicants for accommodation with suppliers, without offering retaliation to the one who scams and continuing to work with the same apartment managers who do not answer me. I am going to expose it. The management company of the accommodation in question and many others is DreamAlgarve and the accommodation we booked is B24 – Central Hideaway Gem, located in Lagos (Portugal). Although I hope this doesn't happen to anyone else, I know that it will continue to happen and we will always lose users, that all we want is to disconnect a bit from the routine and the burdens that we carry in life with some getaway. A cordial greeting.
I recently traveled to Tulum, I wanted to spend a week with my family and my 2 small children, the Pre OPENING apartment! In Tulum the apartments belong to some people and there is an intermediary and from the beginning the service did not work, lack of towels. Bed linen from the previous guest in a bag kept in the closet. The bed was about to break, cockroaches, agran.dust, dirt that fell every time on the balcony, garbage that they left at the entrance to your door, the terrible drinking water! that when you cooked it was as if you had added salt!! the sheets for the short beds did not cover the mattress..e,t,c I decided to leave after 4 days since they did not solve the problem! and booking told me that they understood me and that they would put letters in the matter and that I would look for another place on my own. And they didn't do anything, they didn't do anything to get me back the remaining money for those 3 nights. After so much regulation they told me that Booking is only "A platform to contact other hotels and it does not have its responsibility for a guarantee !! that the client risks himself!!!
I call that a scam that they charge for their service and leaves us with a problem. They scammed me 500 Euros!!!!
I do not advise anyone to book through Booking since once a reservation is made and confirmed they can cancel it at any time, without any type of responsibility or compensation to the client.
Booking doesn't convince me. I prefer to search on different websites and compare prices. Also, I have had bad experiences with their customer service. Everyone has their preferences, I guess.
Whoa, whoa, whoa! It seems that Booking is still making a splash in 2023. Will it really be reliable to book with them? 🤔 Some say yes, others not so much. Tell us your experience! 💬🔍
a Inicios de Octubre realice una compra de atracción, realizaron el cargo por parte de booking a mi tarjeta de forma inmediata, pero nunca enviaron los tickets, no tenia números de confirmación ni aparecía nada en la app, contacte con los representantes de booking por medio de correo electrónico para solicitar me enviaran mis tickets, informando que ya tenia el cargo en mi tarjeta mas no asi los boletos, a lo que ellos me pedían el numero de confirmación de la reserva, respodi que no me enviaron esa información ni aparecía en mi cuenta, siendo así que no tenían ellos tampoco en ese momento nada en su sistema, entonces sin obtener ninguna solución por parte de ellos en varios correos y respuestas tuve que pagar mi acceso a la atracción nuevamente directamente en el sitio, entonces ya pasado el día de la reserva se reflejo en mi cuenta la compra como reservacion vencida, levante un reclamo donde les decía que no pude utilizar esos boletos porque no me los mandaron y salieron reflejados los datos en la cuenta hasta después de que ya estaba vencida y solicitando un reembolso o que se hicieran responsables porque ellos si me habían cobrado en el momento, cosa que me respondieron, sin ninguna prueba al respecto, que se había enviado la información por correo al momento de la compra, pero yo digo si eso fuera realidad podrían haber accedido a la la confirmación en su sistema al momento que les solicite mis tickets el día de la reservacion y era ovio que no contaban con la información en ese momento, me pareció una pésima atención, falta de responsabilidad por parte de esta empresa, por lo que decidi cerrar mi cuenta en esa plataforma y no podria recomendar a nadie que la utilizara pues deja mucho que desear, ahora leyendo todos sus comentarios veo que no es algo nuevo que realicen esta clase de engaños y se queden con el dinero de sus usuarios sin escrupulos.
@bookingcom
They do not respond to the error in customer service. I booked an apartment in London months ago, price 1241.21 Euros (1076.67 Pounds). Today they charged me 1492.81 Euros (1241.21 pounds)
Booking accepts the error, but they tell me that they cannot solve it. careful!
It's the second time they've played a trick on us, there won't be a third
Me pasó hoy que un anfitrión me dejó plantada y por suerte Yo no había hecho el pago previamente pero quedé en la calle con dos mascotas y debajo de una tormenta terrible en Buenos Aires. Tuve que pasar por tres customer service de booking antes que uno de ellos resolviera El problema de la reserva que fue cancelarla no me compensaron con nada. Ni el gasto de cabify ni la reserva que tuve hacer que hacer en otro lugar, sobre la marcha y más cara ya que quedé en la calle. Los estafadores se hacen llamar ‘el jardín de la abuela’ y están en una zona residencial cercana a temperley. 4 horas luego de estafarme a mí, volvieron a postear otro aviso. Jamás respondieron teléfono ni mensajes
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I had never had any problems with Booking either, but it is also true that I had never had to cancel a reservation a week in advance like this month of September. The conditions of my reservation were that if I canceled my reservation on that date they would charge me the 30% of the reservation, up to that point. This was written up to three times. Well, the problem was that when I canceled they had already charged me in full, which was not stated anywhere. If I put that they charged you a deposit in advance, which is that 30% that I talked about previously. If I had known that I was going to lose the 100% (about 270 euros) I would not have canceled the trip, but at that moment I had a work issue and I preferred to postpone the trip. That's another one, what I wanted was a date change but the page wouldn't let me. I finally made the trip in October, but in another hotel and I didn't book it with Booking.com. I am very angry because after several claims that have bored me because they send me the same papers over and over again, because after more than two months they have not resolved anything, what's more, they ignore me. What makes me angry is that they bully me and I know that all companies work like this but it is not acceptable to justify them. I have thought about suing in court since I work in the field of justice and it would not be so difficult for me, I do not need a lawyer.
Several months ago I have been the victim of fraud through Booking.com. They are providing data to fraudulent establishments that get into your bank account and make charges without your consent.
He booked an establishment in Venice, since he was going to take a trip there in a few weeks. The person in charge of the establishment contacts me and tells me that I have to confirm my card details in booking. I make this confirmation and soon I realize that they have made 5 charges that are withheld from the amount of the establishment. In addition, the bank sends me an SMS that I am suffering from fraud. Therefore, I make the necessary arrangements with the bank and they confirm that having entered my card details in booking, they will not be responsible for those amounts that I contacted with booking because that day I had had several cyberattacks.
With all this, this same day I contact booking which tells me that it is a fraudulent establishment that other clients had already complained about. That when they will charge me the amounts, they will return it to me and that they will reserve in another better establishment. Come on, they don't take charge of anything.
Once the charges are made, I contact booking and they tell me to send an email with a bank document in which they do not take charge. I provide the documentation and they tell me that they will answer all this via chat.
Weeks ago I sent the email they requested with all the pertinent documentation and I have not received a response.
They scammed me for a total of €480, 5 times €96, which was what the establishment cost me. And they have not been able to take charge of having given my personal and bank details to fraudulent people so that they commit a crime against me. I have made the complaint but finally I will have to make it against booking as they are the ones who provided my data to those establishments without making sure that it was safe.
They have also lost a genius client who made reservations with them several times a year, but I will choose to do it in another way so as not to suffer this kind of fraud against myself.
SO I RECOMMEND EVERYONE TO STOP BOOKING ON BOOKING AS IT PROVIDES YOUR PERSONAL DATA TO FRAUDULENT ESTABLISHMENTS WITHOUT BEING RESPONSIBLE. SINCE HE ONLY LOOKS AT EARNING MONEY, NOT WHAT KIND OF ESTABLISHMENTS OFFER. BECAUSE YOUR DUTY IS TO OFFER ON YOUR PAGE RELIABLE ESTABLISHMENTS AND TO HAVE GOOD DATA PROTECTION, SO THAT THEY DO NOT PROVIDE DATA ARE TO MAKE SURE OF ITS VERACITY.
IF YOU RESERVE WITH BOOKING YOU HAVE THE POSSIBILITY OF SUFFERING A FRAUD
I have to say that the establishment offered did not exist, nor was there a charge to acknowledge what they offer.
I will sue legally and I have already unsubscribed from booking because you cannot work with companies that provide your data to carry out fraud and do nothing about it.
Welcome to the club of those scammed by Booking.com, if you dare to report them, let me know and we will do it together
It's terrible because it doesn't work as one would expect most platforms to do, they take your money and after verifying that the hotel complied, they pass the money on. No, the hotel ends up executing the collection and many times it doesn't even know what booking was offering through its platform. You go to claim and they do nothing, they have misleading policies, zero transparent for the client. If they charge you badly or more, forget about that money because they do not have direct contact with the accommodation, nor do they answer their emails and they also do not have a serious PQRS Filing channel. The platform really seems risky to me, zero compromised with the customer experience
How is the proccess?
Booking has had me for two months sending emails and making phone calls.
The accommodation after I paid, I canceled the reservation and they kept the money. The accommodation has its cell phones turned off and today Booking.com, after so much paperwork, comes up with the story that I should talk to the accommodation, that they are not going to answer me for the money from my reservation.
I tell the advisor to talk to which number if they have paid and every fortnight Booking gives me a different version and they say they can't do anything. Really what a scam the Booking.co platform lends itself to rob users
I have lost €165 on a reservation made with BOOKING. I booked in Madrid in the apartments «NEW APARTMENTS AIRPOR IFEMA». They gave me accommodation without heating in December... in Madrid... After verifying that they could not repair it and that they had no other accommodation option, they promised to return the money for the reservation if I made a request for cancellation, I left and “looked for life”…. Well, I did and the accommodation does not refund the amount of the reservation and BOOKING "washes its hands", after being informed at all times and being aware of everything that happened... I am VERY DISAPPOINTED AND DISAPPOINTED with BOOKING... I don't know what they are for.
I have been fighting for an invoice for more than a month. Be careful when it is an offer from a subagency, parthershop or something like that, in my case they call it bedonline. 52 euro per day was such a good price that they cannot afford to issue an invoice. Neither the hotel nor agencies
Bad experience with booking.com, they do not verify that what the advertising says is true or the seriousness of the advertisers
I DO NOT RECOMMEND
Is incredible. Years reserving through Booking, until this last time without logging in (I'm a genius customer) I look at hotels in Malaga: normal prices. I log in and putting the same dates and data I see that the prices are doubled. Literally. I don't understand. I leave the logged in session identified as a regular customer and the prices are lowered by half again. I deduce that the algorithms play tricks on them. From now on I will book directly with the hotel. (By not having to pay commissions, the hotel treats you better, eg free parking, breakfast, etc.
I have had a very bad experience with booking. I do not recommend it.
I am always used to using this kind of platform and it had always gone very well for me, until I made a booking reservation in Orlando Florida, the lodging asked me for a deposit which after 14 days was going to be returned to me, which I did not get. has refunded, the owner of the lodging says that he does not make a refund for some damage that I supposedly did, but he never informed me or booking about that damage, I found out about it when I made the claim to Booking.
Booking only limited itself to saying that they cannot oblige the owner, even without presenting evidence of the damage that I did not do.
I am always used to using this kind of platform and it had always gone very well for me, until I made a booking reservation in Orlando Florida, the lodging asked me for a deposit which after 14 days was going to be returned to me, which I did not get. has refunded, the owner of the lodging says that he does not make a refund for some damage that I supposedly did, but he never informed me or booking about that damage, I found out about it when I made the claim to Booking.
Booking only limited itself to saying that they cannot oblige the owner, even without presenting evidence of the damage that I did not do.
The truth is, if there are people who, knowing the policies of the establishment, break the rules and then do not want to pay damages, such as smokers, people who stay longer than the established time, preventing the sale of the room, those who wash in the bathrooms and do not They must do it, those who bring coffee pots and have paid a derisory sum etc.
My experience is bad, they gave me a price and when I got to the hotel the total amount was €200 more expensive. Total that the hotel charged me because according to them that was the real price and not the one that booking gave me. In the end I have paid it and I am still waiting for an answer. Very very bad three times bad in two days
They scammed me 260 and do not trust this portal offers deceptive advertising and marketing, they scam people
Hello, Enrique,
We are very sorry for your bad experience with Booking. Without a doubt, there can always be problems, and what they cannot do is not offer solutions or directly misleading advertising. Let's hope situations like these don't happen again.
Greetings
Be careful with Booking.com and the cards
The apartment we rented in Marbella no one showed up, Booking.com did not give you a solution at the time, we have been demanding our money for a month and they wash their hands of putting my bank in the middle.
And or worst of all, they provided my credit card details to the property/scammers who tried to make two fraudulent charges 15 days later.
They are dangerous, they carry out misleading advertising, the customer service is terrible, you have to report it so that they close this portal
I reserved an accommodation with booking for this bridge and I have found that the accommodation that according to them was confirmed, is a false advertisement and I do not have accommodation. My family and I have run out of a place to stay, with all the more tickets already paid for to go to Valencia to see the city of science and energy, without the possibility of returning them, and their solution is to cancel the reservation, and offer me another more expensive accommodation, worse and much further away.
It's the first time I use this service and I'm still freaking out. And all this because I tried to contact the accommodation, because if I don't arrive in Valencia with two small children and I find myself with a surprise!!!
They are shameless and thieves, do not use this portal, be careful with them they scammed me 260 e
Can someone tell me why Booking asks for credit card information? is this reliable?
Hello Silviam
If it is reliable. Booking asks for the data to have them in case you have to pay a small % of the reservation before check-in. In any case, Booking will never charge you more or for a reservation that you have not executed.
If they charge more, they use misleading advertising and scam
If you have a problem with the Hotel, Booking.com ignores it. They have already collected from the hotel, which is the one they defend.
I have had to suffer with the Hotel San Polo Star in Venice, I had a bad experience and they canceled the reservation last night so that I could not put my experience on Booking.com.
I have put several complaints on Booking.com so that they let me comment but they don't even answer me saying that they can't do anything, they ignore me, they don't answer me. I have put 4 claims to Customer Service and no response or in the app, or on the web or in my email.
Hotel reviews on Booking.com are not real, they hide the problems by not letting you review.
Several weeks ago I have been the victim of fraud through Booking.com. They are providing data to fraudulent establishments that get into your bank account and make charges without your consent.
He booked an establishment in Venice, since he was going to take a trip there in a few weeks. The person in charge of the establishment contacts me and tells me that I have to confirm my card details in booking. I make this confirmation and soon I realize that they have made 5 charges that are withheld from the amount of the establishment. In addition, the bank sends me an SMS that I am suffering from fraud. Therefore, I make the necessary arrangements with the bank and they confirm that having entered my card details in booking, they will not be responsible for those amounts that I contacted with booking because that day I had had several cyberattacks.
With all this, this same day I contact booking which tells me that it is a fraudulent establishment that other clients had already complained about. That when they will charge me the amounts, they will return it to me and that they will reserve in another better establishment. Come on, they don't take charge of anything.
Once the charges are made, I contact booking and they tell me to send an email with a bank document in which they do not take charge. I provide the documentation and they tell me that they will answer all this via chat.
Weeks ago I sent the email they requested with all the pertinent documentation and I have not received a response.
They scammed me for a total of €480, 5 times €96, which was what the establishment cost me. And they have not been able to take charge of having given my personal and bank details to fraudulent people so that they commit a crime against me. I have made the complaint but finally I will have to make it against booking as they are the ones who provided my data to those establishments without making sure that it was safe.
They have also lost a genius client who made reservations with them several times a year, but I will choose to do it in another way so as not to suffer this kind of fraud against myself.
SO I RECOMMEND EVERYONE TO STOP BOOKING ON BOOKING AS IT PROVIDES YOUR PERSONAL DATA TO FRAUDULENT ESTABLISHMENTS WITHOUT BEING RESPONSIBLE. SINCE HE ONLY LOOKS AT EARNING MONEY, NOT WHAT KIND OF ESTABLISHMENTS OFFER. BECAUSE YOUR DUTY IS TO OFFER ON YOUR PAGE RELIABLE ESTABLISHMENTS AND TO HAVE GOOD DATA PROTECTION, SO THAT THEY DO NOT PROVIDE DATA ARE TO MAKE SURE OF ITS VERACITY.
IF YOU RESERVE WITH BOOKING YOU HAVE THE POSSIBILITY OF SUFFERING A FRAUD
I have to say that the establishment offered did not exist, nor was there a charge to acknowledge what they offer
good evas how can you
Good afternoon, and I'm making a reservation for 218.50 this morning at the time the man from the apartment who has covid calls me and he can't give me the apartment, he tells me to cancel the reservation and that they will refund the money at the moment, seeing that they don't do it to me in the middle I call Booking and they tell me that it takes between 5 or 15 days to return my money and that if I want to reserve another apartment that I have to pay and that they will return the other one, I tell them that I have no money and they tell me to ask for it on loan, I ask them for a claim sheet and they tell me to ask the one in the apartment because they have nothing to do with it
NEVER RESERVE WITH BOOKING.
They do not have customer service, the link that appears asks you to fill out a form that they will read it or not???, they have not read mine.
If everything goes well there is no problem, you drop the dough and all friends.
If you have any incident, you lose your money and BOOKING continues to earn money, do not expect solutions.
I WILL NOT RESERVE ANYMORE WITH BOOKING.
I am trying to change dates due to covid 2 weeks in advance and I only have to spend on the phone, they ignore it and send you from one number to another. They are very good at charging and very bad at solving procedures, I consider myself toreado. I never use booking again
I have been a Booking client for years as a Genius, until now nothing strange had happened to me but a very strange case happened to me 2 days ago, I distrust them, they made me a hotel reservation without my consent and then they canceled it and They charged the amount of €25 on my card, they charged this amount using my card without my consent. I also talk to Booking and they blame the hotel I talk to the hotel and they blame Booking, they blame each other for the issue that they have kept with me money without me making that reservation and they spend everything, and, afraid that at any moment they will do the same thing again, I will have to stop using it permanently. Be careful and be alert because I spoke with another person and they did something similar .
I have been very disappointed that they did this to me.
I contracted a reservation at an initial published price of €179. Double room, without payment in advance, it is paid at the hotel and without refund for cancellation. I confirm the room and, after entering the bank card details, they send me the final details of the reservation, already firm and without the possibility of cancellation, and for €255.
Put in contact with "customer neglect", they ask me for all kinds of evidence that, luckily, I have. Screenshots and proofs included. Once everything has been sent and it is clear that the room was contracted at a lower price than charged, they give me in three different communications and from three different people, contradictory, disparate, ridiculous and absurd arguments, so as not to recognize their mistake. I have already processed the claim in front of the European consumer defense office.
What I will certainly do from now on is consult its extensive, comfortable and quality database, and when making a reservation, call the establishment directly. Booking has lost a few customers with what has happened to me. Friends, co-workers, relatives... have been very surprised by what happened and have put their beards to soak. Ha ha
€76 won, thousands lost. Very good policy... yes sir.
I rented for a day, some subjects through booking said that they would pay me after a while that they needed to take the money out of the bank, I left, I came back on time, they had summoned some people to my apartment to supposedly buy them a high-end cell phone, they They pretended to be the owners of the apartment to deceive and give confidence to their victims and they stole their cell phone, leaving them in my apartment or surprise when I go to charge them for the stay I find other very brave people saying that I stole their cell phone, I have to call Police already booking and nobody did anything, because booking does not confirm that the guest is real, they do not ask for the ID or the photo, nothing at all, one lets a total stranger in, without how to find him if a crime happens, they can kill someone someone, or kill themselves, or steal or rape etc etc and there is no report from the guest, booking only sends someone to a place without security of anything. I thought it was backed by a serious company because it is very renowned but they used my apartment for a crime.
Beware of booking.com
I have been waiting 3 months for a refund for an apartment in New York, which supposedly had free cancellation. As soon as I booked it, they charged me more than 1200 dollars at once. When canceling a few days later, due to a change of destination, they sent me a refund receipt. The money never arrived, and I've been complaining to booking.com for 3 months, which to this day still hasn't given me a solution. I was a customer for years, but this is over. Disastrous customer service, because every time I complain, they assure me that they will fix it, but I'm still here, without my money.
I hadn't had any problems either, it's more like I'm a Genius category until you have them, and you realize that thanks to the fact that you haven't had any problems, we have even made reservations to go to France, something that I wouldn't even dream of, My reservation number 3259931905 was a surprise because they are not responsible. I made a reservation that turned out to be a scam and the solution is to cancel the reservation and without any responsibility on their part, to publish said establishment, I do not ask that they give me a vacation but I thought that their page was reliable, and they cannot cancel one book overnight simply by sending you a cancellation email and as they told me you can search for vacations on any other page… the truth is surprising to me. And if you want to file a claim they do not have an answer, you have to go directly to the community of Madrid. As a client, in summary, you realize that it is a scam, it does not exist in an apartment, you contact Booking.com, they check it, cancel it, and find your life... well, thank you very much, but I hope this does not happen to more people and that they do not trust their vacation because you can have a big surprise.
Lately, the people in charge of booking.com in mMexico, do not want to respond, I work a lodging in Tijuana and without even notifying me, they suspended the account, but they have not suspended the reservations, I cannot enter the extranet or see the calendar and the people continue making reservations and they take their reservations but since I don't know which rooms they bought, I can't give them the room, and people get upset and want me to return their money but they haven't paid me anything, and I've called several phone numbers booking and they do not answer me, they hang up on me, so if you are reading this comment, I advise you to call the establishment first and confirm that they will give you your room before paying.
The same thing happened with Vrb, they sent people to the vacation home and never sent the payment. so I prefer to rent the rooms through our page directly before people lose their money.
I would like to know if it is feasible to make a reservation with cancellation at the hotel, that is, when I enter the migration tourism country, it would not bother me if I did not cancel before, if not at the time of check-in?
Do not believe the Booking offers, they are completely false and they are not responsible for anything, it is a waste of time and money to make your reservations directly and you will get the real price and not the Booking scam that sells cheaper and with an offer which are a lie and they will charge you much more.
Lately, the people in charge of booking.com in mMexico, do not want to respond, I work a lodging in Tijuana and without even notifying me, they suspended the account, but they have not suspended the reservations, I cannot enter the extranet or see the calendar and the people continue making reservations and they take their reservations but since I don't know which rooms they bought, I can't give them the room, and people get upset and want me to return their money but they haven't paid me anything, and I've called several phone numbers booking and they do not answer me, they hang up on me, so if you are reading this comment, I advise you to call the establishment first and confirm that they will give you your room before paying.
The same thing happened with Vrb, they sent people to the vacation home and never sent the payment. so I prefer to rent the rooms through our page directly before people lose their money.
Complete helplessness when things go wrong.
As specified in their Terms and Conditions, Booking only assumes responsibilities as provider and person responsible for the Platform, but not for the Travel Experience itself. Therefore, if an unexpected event happens to you (in our case a forest fire) and you cannot make use of the accommodation (in our case as a result of the eviction of the entire municipality where it was located), Booking cannot do anything and you will have to assume that the accommodation will charge you for the night that you have not enjoyed.
As it is headquartered in Amsterdam (Netherlands), once the margin of action for customer service has been exhausted (in our experience insufficient), all that remains is to go to the ODR (Online Dispute Resolution) platform of the European Commission (which moment does not answer).
That's all friends, now choose your vacations well.
If what is outlined in these lines is not correct, I will be happy to confront this opinion by providing all the necessary details.
Booking.com is not reliable, it advertises on its website accommodations that DO NOT EXIST, promotes fraud, theft and scam. It does not verify that the hosts actually exist. It just happened to me, I reserved an apartment in Oaxaca, Mexico from July 17 to 25, I paid a down payment to guarantee the reservation and when I arrived in Oaxaca the apartment DOES NOT EXIST! and Booking is not responsible, they just apologize, they cancel your reservation at NO COST and they forget about it!! In short, BOOKING hosts scammers on its page, encouraging theft and scam. BE CAREFUL
Octavio Castelán
Bad experience. We booked an apartment in Rome in February to go on vacation in August. The apartment was super well priced, good location, ideal.
A month before the trip, the apartment (whose name is "Relais al Corso") canceled our reservation and booking has not helped us at all to solve the problem. His solution was to offer us a campsite 25km from Rome!!
We have had to book a new, much more expensive apartment, because that is what you get if you book less than 1 month in advance, and neither the money for the apartment that we initially reserved nor the supposed money that booking was going to put down has been refunded to us. the setback. Therefore, we have had to advance the payment of the new apartment (three times more expensive than the one we initially reserved)
The operators, after long minutes of waiting and even having to speak to them in English, cannot solve anything for you.
We are quite upset, the way of acting in the face of this type of problem is disappointing.
The same thing happened to us but they didn't cancel us until the night before, when they stole the reservation because it was in Toronto, no they say (being confirmed in booking) that it's not available! A nightmare because we had everything reserved for the other 10 days for more than three months. 30 kms, more than 10 people. Different people attended us and some hung up on us, I want them to compensate me for the displeasure of the vacation of my life
I just read hundreds of reviews of booking customer complaints, from average to terrible. Generally when there are comments that a company does not respond, it is 100% real. I think it's best to book directly with the hotels. Like flights and other things, it is safer to do it with the company from which one will buy the service directly.
I am very sorry for having trusted this application, after having been deceived by a publication with a certain price and free cancellation, I am charged in full and in response to the claim about the publication's error, a screen shot is required as proof of its error. If I don't have a screen regarding the publication (which I wonder should I be wary from the outset and do screen tests of each step of the pre-notation????) I won't get my money back. With which I have lost the entirety of a stay canceled after 5 minutes for OVERCHARGING ME and after two weeks of complaints in customer service: there is no solution, they keep the money. They are not a trustworthy company. Bad customer service. AND BE CAREFUL: the prices they publish are not the ones they charge, and if they didn't take a screen shot they won't take your claim. Shame they steal customers like this. Booking. 3388146804
Booking.com cannot be trusted. At the entrance they ask for a card number saying that they are not going to charge anything. Then they make a charge and return it to check that the card is valid. So far so good. But a few days before the expiration of the deadline to cancel the reservation, they improperly charge the hotel price from the card (or what is the same, the reservation that they were not going to charge) preventing payment from being made at the hotel in the way that one wants. If you want to pay in cash or with another credit card, you cannot. They do not respect the cancellation deadlines, they charge beforehand, preventing them from canceling the reservation and they charge it from the credit card that they said was a guarantee and that they were not going to use it. They lie from the start. The ruse or deception used and that causes economic damage has a name.
Hello Gaston.
I want to ask you if a credit card scam happened to you
I want to travel to Bariloche (I'm Argentina) and Booking asks me for my card details, due to mistrust I haven't booked anything yet.
I want to be sure before they scam me.
Thank you
PENALTY, DISAPPOINTMENT AND ABANDONMENT.😢
Good morning. I am very sorry to have to write a bad comment about the company because with my Genius level 2 this has never happened to me. I tell you the story. Last year some friends and I set out on a trip to the Portuguese Algarve in summer for 5 days and 4 nights. Due to the pandemic and the restrictions, we had to cancel the reservation when we found out that one of my friends I was traveling with had tested positive just 15 days into the trip and I, having been with him, had to take the relevant tests and Due to this, we decided not to make the trip, since we did not see it as fair for everyone. When making the cancellation, the manager of the accommodation rentals told us that he was going to keep the amount paid as a credit until the end of this year to be able to travel and stay in the house. Well, at the beginning of the year, in order to do it on time, my communications with the manager began. First I called and he told me that we should talk everything through Whatsapp, to which I agreed. There was never a response from him. After this I began to write to him through booking and his email account encryption (for data protection), without response. I contacted booking customer service (which is not an easy thing either) and a very nice and professional operator told me that the only thing I could do was send a communication to the accommodation, asking them to reply to my communications. He could not give me either a business address or an email account, so that I could send him a formal claim. It would have to be the authorities who would require that data from you. in order to make the claim. I am writing this so that people know how helpless they are when hiring an accommodation with Booking as mediators, when something goes wrong and a hoster does not answer you, does not comply and keeps money that is so hard to earn today. I am very disappointed, although I suppose I was not the first to suffer this abuse. I have already considered that for my next vacation the way to contract will be through a provider such as El Corte Inglés or Carrefour, which gives me assurance that if someone fails, they will be the ones to take the necessary steps to solve the problem, because in Booking they merely connect applicants for accommodation with suppliers, without offering retaliation to the one who scams and continuing to work with the same apartment managers who do not answer me. I am going to expose it. The management company of the accommodation in question and many others is DreamAlgarve and the accommodation we booked is B24 – Central Hideaway Gem, located in Lagos (Portugal). Although I hope this doesn't happen to anyone else, I know that it will continue to happen and we will always lose users, that all we want is to disconnect a bit from the routine and the burdens that we carry in life with some getaway. A cordial greeting.
I always book with Booking! I've never had any problems, I love it! 💯🙌
they are scammers!!
I recently traveled to Tulum, I wanted to spend a week with my family and my 2 small children, the Pre OPENING apartment! In Tulum the apartments belong to some people and there is an intermediary and from the beginning the service did not work, lack of towels. Bed linen from the previous guest in a bag kept in the closet. The bed was about to break, cockroaches, agran.dust, dirt that fell every time on the balcony, garbage that they left at the entrance to your door, the terrible drinking water! that when you cooked it was as if you had added salt!! the sheets for the short beds did not cover the mattress..e,t,c I decided to leave after 4 days since they did not solve the problem! and booking told me that they understood me and that they would put letters in the matter and that I would look for another place on my own. And they didn't do anything, they didn't do anything to get me back the remaining money for those 3 nights. After so much regulation they told me that Booking is only "A platform to contact other hotels and it does not have its responsibility for a guarantee !! that the client risks himself!!!
I call that a scam that they charge for their service and leaves us with a problem. They scammed me 500 Euros!!!!
I do not advise anyone to book through Booking since once a reservation is made and confirmed they can cancel it at any time, without any type of responsibility or compensation to the client.
I love booking with Booking! I always find the best deals and the experience is great. Recommended!
Booking doesn't convince me. I prefer to search on different websites and compare prices. Also, I have had bad experiences with their customer service. Everyone has their preferences, I guess.
Whoa, whoa, whoa! It seems that Booking is still making a splash in 2023. Will it really be reliable to book with them? 🤔 Some say yes, others not so much. Tell us your experience! 💬🔍
a Inicios de Octubre realice una compra de atracción, realizaron el cargo por parte de booking a mi tarjeta de forma inmediata, pero nunca enviaron los tickets, no tenia números de confirmación ni aparecía nada en la app, contacte con los representantes de booking por medio de correo electrónico para solicitar me enviaran mis tickets, informando que ya tenia el cargo en mi tarjeta mas no asi los boletos, a lo que ellos me pedían el numero de confirmación de la reserva, respodi que no me enviaron esa información ni aparecía en mi cuenta, siendo así que no tenían ellos tampoco en ese momento nada en su sistema, entonces sin obtener ninguna solución por parte de ellos en varios correos y respuestas tuve que pagar mi acceso a la atracción nuevamente directamente en el sitio, entonces ya pasado el día de la reserva se reflejo en mi cuenta la compra como reservacion vencida, levante un reclamo donde les decía que no pude utilizar esos boletos porque no me los mandaron y salieron reflejados los datos en la cuenta hasta después de que ya estaba vencida y solicitando un reembolso o que se hicieran responsables porque ellos si me habían cobrado en el momento, cosa que me respondieron, sin ninguna prueba al respecto, que se había enviado la información por correo al momento de la compra, pero yo digo si eso fuera realidad podrían haber accedido a la la confirmación en su sistema al momento que les solicite mis tickets el día de la reservacion y era ovio que no contaban con la información en ese momento, me pareció una pésima atención, falta de responsabilidad por parte de esta empresa, por lo que decidi cerrar mi cuenta en esa plataforma y no podria recomendar a nadie que la utilizara pues deja mucho que desear, ahora leyendo todos sus comentarios veo que no es algo nuevo que realicen esta clase de engaños y se queden con el dinero de sus usuarios sin escrupulos.
@bookingcom
They do not respond to the error in customer service. I booked an apartment in London months ago, price 1241.21 Euros (1076.67 Pounds). Today they charged me 1492.81 Euros (1241.21 pounds)
Booking accepts the error, but they tell me that they cannot solve it. careful!
It's the second time they've played a trick on us, there won't be a third
Me pasó hoy que un anfitrión me dejó plantada y por suerte Yo no había hecho el pago previamente pero quedé en la calle con dos mascotas y debajo de una tormenta terrible en Buenos Aires. Tuve que pasar por tres customer service de booking antes que uno de ellos resolviera El problema de la reserva que fue cancelarla no me compensaron con nada. Ni el gasto de cabify ni la reserva que tuve hacer que hacer en otro lugar, sobre la marcha y más cara ya que quedé en la calle. Los estafadores se hacen llamar ‘el jardín de la abuela’ y están en una zona residencial cercana a temperley. 4 horas luego de estafarme a mí, volvieron a postear otro aviso. Jamás respondieron teléfono ni mensajes